How secure is purchasing on the web? Our Website is a secure site and you will be able to tell if you are in secure mode when a little padlock appears at the bottom right of your screen. Your credit card details are encrypted to prevent anyone accessing them, this includes members of our staff and public. When you type your credit/debit card number into our secure site the information you type in will be encoded and our server decodes it. In layman's terms this means that anyone "listening" to traffic en route will not be able to make sense of the number. Furthermore, if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise this means that the credit card company would refund you for the fraudulent charge. Given the above, in practise putting your card details into a secure Internet site are much safer than giving them over an unsecured telephone line. Can I place an order by telephone? Yes you can order by phone - simply call our sales lines on 08444 820 111. Can I collect goods from your office? Only some items can be collected by special arrangement - so please call our sales team to confirm and agree date and time. If I have a problem with a product that I have ordered from you, how do I get help? If you have a technical question, we would recommend you first call the manufacturer who are best equipped to answer any technical questions. Contact our customer service department who will assist you in this respect. I need to find out more information about a product, what do you suggest? In the event that you cannot find the relevant information on our site then we advise you to visit the manufacturers site to obtain more detailed information. I have just recieved my order but there is no VAT Invoice? Invoices will follow in the post and should be received within 3 days. If not please e-mail Click Here I have been sent the wrong item, how do I report this? Please click here to see our returns informations. RETURNS Order Cut-off Times The delivery is subject to a daily cut-off time being 4.0pm each working day Order Cancellations Please call customer support on tel no. 0871 6663555 at the earliest opportunity and we will confirm to you if this is possible or not. Normally once the goods have entered the shipping process this is not possible Business Sales We do have a team dedicated to look after our corporate/business customers. Please telephone 020 8200 2020 to talk to a consultant. Government/public sector Orders these are welcomed and are automatically subject to a 30 day account (subject to verification). Orders can be placed online or via fax 020 8200 6777 or phone 020 8200 2020